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Do you want to raise your level of service and increase revenue in your business?

QI tailors quality assessments and improvement programs to suit your needs.

Mystery guest

Mystery Guest

An anonymous and unannounced visit where the auditor, or mystery guest, evaluates all aspects of the guest experience.

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Mystery call

Mystery Call

An anonymous and unannounced call where the mystery caller evaluates staff interaction with the customer over the phone.

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Mystery Shopping

Mystery Shopping

An anonymous and unannounced visit where the auditor, or mystery shopper, evaluates all aspects of the customer experience.

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Mystery web

Mystery Web

A check that measures how a website performs for visitors and potential customers, and evaluates the quality of the response to online requests or postings, and online bookings.

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Destination Analysis

A comprehensive evaluation of the tourist experience on a destination.

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Competitor Analysis

Strategic comparison of a competing hotel or restaurant’s strengths and weaknesses.

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Kvalitativ benchmarking

Qualitative Benchmarking

A systematic comparison of a hotel or restaurant’s own business processes against other business units within the same group/chain, an industry average or best in class.

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Kurs & opplæring

Training & Workshops

Based on mystery guest and mystery call assessments, QI tailors and delivers training programmes targeting identified areas for improvement.

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We contribute to value creation as a partner on concept development, operational optimization, standard operating procedures, guest journey design and customer experiences.

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The reporting portal MyQI provides results from single evaluations, analysis tools and benchmarking. Your company’s quality standards are always available for use in internal training.

What do our clients say about us?

QI collaborates with a range of clients on quality development and improvement programmes at hotels, restaurants, bars, destinations and malls in Norway, Sweden, Denmark and Belgium.

“For De Historiske (Historic Hotels & Restaurants) QI has been a very important partner for the development of Historic Quality in our member organization. By adhering to a set of quality standards our hotels and restaurants have developed guest experiences with competitive advantages in the market. QIs expertise has added value to our own service knowledge, and created a foundation for continuous improvement in the service level of our members. We look forward to continuing the quality development process with QI. “Nils Henrik Geitle, Executive Director De Historiske – Hotel & Spisesteder”

Nils Henrik Geitle

Executive Director. – De Historiske – Hotel & Spisesteder

“The partnership between QI and Quality Hotels has existed for many years, and we are very satisfied. Quality Hotels & Resorts have seen the importance of working with a professional external supplier who understands our expectations when it comes to daily quality control and the evaluation of how our hotels perform. QIs quality evaluations and reports focus on service in all areas, as well as the quality
of cleanliness and maintenance. This gives us a good foundation for delivering on our brand promises to guests at all levels. Katri Inkerø, Chain Development Manager Quality Hotels & Resorts”

Katri Inkerø

Chain Development Manager – Quality Hotels & Resorts

“Thon Hotels uses QIs mystery guest and mystery call evaluations and competitor analyses. These services are useful tools for Thon as they ensure that we stay true to our concepts, and live up to the level we wish to deliver in terms of product and service quality. The evaluations are effective because they are pulling our team in the same direction towards the same goal.” – Anders Lindvall, Director of Operations Thon Hotels”

Anders Lindvall

Director of Operations – Thon Hotel

“The Telemark Canal Regional Park uses Quality Improvement to strengthen the Telemark Canal as a destination. We aim to increase our visitor number and achieve better profitability for our business units.

In the development of quality standards and in the delivery of evaluations, analyses and presentations, QI has proven to be a very competent and reliable partner, and has earned great respect among our local business units.

The process provides us with information on USPs and areas for improvement, as well as constructive feedback that we can use to improve our tourist product even further.” – Frida Sviland, Project Coordinator, Image 7The Telemark Canal Regional Park”

Frida Sviland

Project Coordinator – Telemarkskanalen Regionalpark

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