ABOUT US

OUR CORE VALUES

QI is a Norwegian registered company founded in year 2002.

Our talented, experienced employees and consultants are the cornerstone on which this successful company has been built. Our team works closely and integrated with Team d2o consists of 20 consultants whereof 15 hotel and catering business consultants and 5 technical consultants. The close relationship with d2o, enables us to provide excellence & efficiency.

d2o is a business solution provider, and the company specialises within the fields of operation, revenue and productivity management for the hotel and catering industries. For more information about d2o, please visit www.d2o.biz.

QI’s core values can be categorized as follow:

Staff and Auditors
All auditors undergo an intensive training program by QI to ensure a standardized and consistent approach to our service evaluation.

They are capable of adapting to new hotel environments and making recommendations on methods of fine tuning operational procedures and brand standards. Our auditors are seasoned experts who have audited numerous of hotels and resorts.

One-to-one Service
As a focused partner-oriented company, QI is able to address the unique needs of our clients. Our services are based on our clients' diversified needs, whether they require customized auditing templates and programs or monitoring of industry best practices.

We also understand that different people require different information, (i.e. Corporate Offices, Area Vice-Presidents, General Managers and Department Heads) and approach every project with our clients' needs first.

Experience
As international hospitality experts, we are able to help our clients optimize customer service interactions. We can recommend industry best practice methods to improve hotels operational standards and help our clients offer unparalleled service experience to their guests.

DoT-QaP
We value high standards of service and so do our clients - they know, expect, and offer the highest levels of service in the hospitality industry. To be able to live up to our clients’ expectations, we have developed the concept ‘DoT-QaP’ – Delivery on Time and Quality as Promised where we assure delivery time and quality during the entire process.

Satisfaction Guarantee
Our staff will do everything to ensure you are happy with our services, so if there is a complaint, it is addressed with the utmost of attention. If your complaint remains unresolved, we will invoke the Satisfaction Guarantee. This means that you will not have to pay for the service in question. We call it for: “Put money where mouth is!”

OUR MISSION

To increase our clients’ customers’ satisfaction by closing the gap between what our clients set as their standards of service and what their customers actually experience.

OUR STRATEGY

We approach our clients with confidentiality, efficiency, integrity, flexibility and one-to-one personalization. Whether our clients are small, medium or large business, we consider every project with our client's needs first. With our extended experience in the field, we make it easy for you to work with us – in another word: “We simplify your service quality assurance process.”